Trevanion House Holidays - Organiser Survey
Large Text Small Text
Organiser Survey
At Trevanion House we are always seeking to improve the service we offer. On an annual basis we receive tremendous feedback from our guests. This is analysed at the end of each session and improvements are often customer-driven.

As part part of this on-going commitment to improvement, we also ask carers and holiday organisers to complete a similar survey. Please be completely honest in your answers. All feedback is confidential and will be reviewed carefully by our Directors. All entries will be entered into a prize draw!

Your name:        

Name of organisation (if applicable): 

Tel no:  Email: 

How many times have you used our holiday services?
     

Please answer the following questions using 1 = Below expectations and 5 = Exceeded expectations

Pre-booking information
(brochure packs, website etc)
         

Booking Procedure
         

Ease of paper documentation
(Care, travel details etc)
         

Website - Customer Section
(for submitting care, travel details etc)
         

Check-in Procedure
         

Standard of Guest Accommodation
         

Staff Professionalism
         

Check-out and Departure Procedure
(care information, holiday diary, menus etc)
         

From the questions above, please use this space to expand on any of the points made:

What do you feel is good about the service we provide?

Would you recommend our service   

What areas would you like to see improved?

Do you have any concerns about the service provided by Trevanion House?

Any other comments